Join The Family

Job Title: Social Media Manager

Location: On Site (The Little Orange Door in Clapham Common)

Reports To: Marketing Manager

Job Summary:

We are seeking a passionate and experienced Social Media Manager to join our marketing team. This role will involve managing the social media accounts (6 Instagram accounts, 6 Facebook accounts and 1 group TikTok) of our group of 6 late night cocktail bars across London.

Little Door and Co is a market leading hospitality group that creates late night cocktail bars stylised around a fictional flatshare, throwing weekly DJ-led house parties and dinner parties from their colourful and quirky homes across London.

You will work closely with the marketing team to deliver consistent and engaging social media content, having full autonomy over the social media scheduling. The role will be split between head office and the venues.

The successful candidate is hands on, passionate about hospitality social media, filled with ideas, creative and outgoing, and loves being out and about filming in the evenings on a weekly basis. They must have a track record for growing social media hospitality accounts, be an expert in reel/video editing and be clued into social media trends.

Experience with site openings and multi-site hospitality groups is preferable along with the ability to work autonomously managing the accounts, whilst taking direction from the marketing manager to achieve our wider marketing goals.

It will be a great opportunity to be part of a market leading and growing company and team, with plans to open a site regionally over the next 6-12 months.

Key Responsibilities:

Managing the social media calendar – for 6 venues and 1 group TikTok, growing to 7 venues and 1 more TikTok when we expand regionally.

Social reporting and driving follower growth and engagement – create monthly reports evaluating engagement and follower metrics and pro-actively suggesting changes to drive growth.

Direct, produce and film content – role involves consistent presence in the venues 2-3 days a week for filming both afternoon and evening party content.

Manage the social media bank – to ensure there’s always a full bank of clips for reels with support from the marketing executive for content collation

Community management – respond daily to DMs, requests and comments to drive community and engagement on each account.

Partnerships – Manage “social only” partnerships including competitions, product swaps and other collabs to drive engagement throughout the year.

Set up and manage first social accounts outside London – work alongside the marketing team to launch the first social media account outside London.

Key Skills and Qualifications:

·      2-4 years’ experience in social media

·      Ability to work in a fast-paced environment.

·      An expert on all things social

·      Highly proficient in video editing.

·      Able to operate a weekly “test and learn” approach to capitalise on trends or new social content styles.

Working Conditions:

·      Full-time position based at our Head Office above The Little Orange Door in Clapham

·      Role will be split evenly between Head Office and the venues.

·      Office Hours are 10am-6pm. Venue Content Hours are anytime between 4pm -12am for gathering content. The working week will be split across these hours according to the needs of the business to total 40 hours per week.

·      Some regional travel for gathering content at our first regional site when it opens in the next 6-12 months and ongoing.

Additional Perks:

• Food and Drinks: Up To £300 in weekly food and drink credit across our six venues.

• Wagestream: This enables early access to earned wages before payday - it's our platform for allowing advances.

• Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.

• Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.

• Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks.

• Human OS Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.

• Mentoring, Coaching, and Management: We offer programmes tailored to support and guide our team's career development journey - and encourage internal promotions.

• Learning & Development: Your growth is our growth. We give access to books, courses, and online resources to help grow our team's skills and knowledge.

• Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It's 50% off, up to max 6 pax, for the staff member's bill.

• Recognition Schemes: We celebrate our team members' milestones, achievements, and years of service.

• Work Anniversary Gifts: This is our way of acknowledging everyone's commitment to our family. We offer special gifts to recognise employment anniversaries.

• Referral Bonuses: Everyone can play a role in expanding our talented team! We give bonuses for anyone who recommends successful new hires.

Job Title: Social Media Manager

Location: On Site (The Little Orange Door in Clapham Common)

Reports To: Marketing Manager

Job Summary:

We are seeking a passionate and experienced Social Media Manager to join our marketing team. This role will involve managing the social media accounts (6 Instagram accounts, 6 Facebook accounts and 1 group TikTok) of our group of 6 late night cocktail bars across London.

Little Door and Co is a market leading hospitality group that creates late night cocktail bars stylised around a fictional flatshare, throwing weekly DJ-led house parties and dinner parties from their colourful and quirky homes across London.

You will work closely with the marketing team to deliver consistent and engaging social media content, having full autonomy over the social media scheduling. The role will be split between head office and the venues.

The successful candidate is hands on, passionate about hospitality social media, filled with ideas, creative and outgoing, and loves being out and about filming in the evenings on a weekly basis. They must have a track record for growing social media hospitality accounts, be an expert in reel/video editing and be clued into social media trends.

Experience with site openings and multi-site hospitality groups is preferable along with the ability to work autonomously managing the accounts, whilst taking direction from the marketing manager to achieve our wider marketing goals.

It will be a great opportunity to be part of a market leading and growing company and team, with plans to open a site regionally over the next 6-12 months.

Key Responsibilities:

Managing the social media calendar – for 6 venues and 1 group TikTok, growing to 7 venues and 1 more TikTok when we expand regionally.

Social reporting and driving follower growth and engagement – create monthly reports evaluating engagement and follower metrics and pro-actively suggesting changes to drive growth.

Direct, produce and film content – role involves consistent presence in the venues 2-3 days a week for filming both afternoon and evening party content.

Manage the social media bank – to ensure there’s always a full bank of clips for reels with support from the marketing executive for content collation

Community management – respond daily to DMs, requests and comments to drive community and engagement on each account.

Partnerships – Manage “social only” partnerships including competitions, product swaps and other collabs to drive engagement throughout the year.

Set up and manage first social accounts outside London – work alongside the marketing team to launch the first social media account outside London.

Key Skills and Qualifications:

·      2-4 years’ experience in social media

·      Ability to work in a fast-paced environment.

·      An expert on all things social

·      Highly proficient in video editing.

·      Able to operate a weekly “test and learn” approach to capitalise on trends or new social content styles.

Working Conditions:

·      Full-time position based at our Head Office above The Little Orange Door in Clapham

·      Role will be split evenly between Head Office and the venues.

·      Office Hours are 10am-6pm. Venue Content Hours are anytime between 4pm -12am for gathering content. The working week will be split across these hours according to the needs of the business to total 40 hours per week.

·      Some regional travel for gathering content at our first regional site when it opens in the next 6-12 months and ongoing.

Additional Perks:

• Food and Drinks: Up To £300 in weekly food and drink credit across our six venues.

• Wagestream: This enables early access to earned wages before payday - it's our platform for allowing advances.

• Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.

• Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.

• Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks.

• Human OS Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.

• Mentoring, Coaching, and Management: We offer programmes tailored to support and guide our team's career development journey - and encourage internal promotions.

• Learning & Development: Your growth is our growth. We give access to books, courses, and online resources to help grow our team's skills and knowledge.

• Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It's 50% off, up to max 6 pax, for the staff member's bill.

• Recognition Schemes: We celebrate our team members' milestones, achievements, and years of service.

• Work Anniversary Gifts: This is our way of acknowledging everyone's commitment to our family. We offer special gifts to recognise employment anniversaries.

• Referral Bonuses: Everyone can play a role in expanding our talented team! We give bonuses for anyone who recommends successful new hires.

The Role:


The Bar Manager position is integral to the success of the site – the beating heart of the venue. As Bar Manager, you will be responsible for the operation and supervision of the bars throughout the venue.

As the leader of our beverage journey, you'll create exciting menus and craft innovative, on-brand cocktails. You'll take ownership of the bar team's overall performance, fostering a strong unit. Regular and inspiring training sessions will be your hallmark, and proactive involvement in every shift's planning will ensure smooth service. Working closely with the bar team and other departments, you'll fuel constant creativity and product innovation, driving consistent company growth and setting trends. You'll establish meticulous systems, from streamlined operations to stock control, ensuring daily adherence. As Head of Department, you'll conduct ongoing service standards checks, ensuring compliance with company policies and regulations. Paying extra attention to stock control and careful product rotation will be paramount.

Daily Duties:

• Being an ambassador for The Little Door & Co and express the company values.

• Keeping a tight ship behind and in front of the bar – both when the venue is open, and when it is closed. This will mean the highest standards all always upheld, whether that is in cleanliness, drinks quality, bar team service standards, observation of the brand concept and commitment to living and breathing the brand and being the life and soul of the venue to deliver an outstanding experience to our guests.

• Having a deep understanding of our beverage offering and carry strong views on the product – in particular how to keep our offering fresh, fun, colourful and interesting. Investing time and passion in continuously developing and improving the beverage journey.

• Closely monitoring the bar team to ensure every drink is made to company standards, including: Correct garnish; correct glassware; correct mix (all house and classic specs learnt and adhered to); sharers and serves are always available; par levels are correct and maintained.

• Where drinks sponsorship is in place, ensuring all contractual obligations are upheld and the team have been informed. If necessary, holding sponsorship-specific training to both inspire the team, and ensure obligations are delivered.

• Having full ownership of every aspect of stock control - ensuring that stock taking is coordinated thoroughly and accurately reported upon in a timely fashion for all bar stock and equipment.

• Reporting breakages and monitor glassware levels consistently, ensuring additional stock is ordered where needed.

• Maintaining good relationships with key suppliers, on a more personal level, and being a key point of liaison for them.

• Being actively visible within bar areas by all staff and guests, making a special effort to engage with customers. Instilling a sense of pride and fun within your team, ensuring the brand is emanated from each team member, whilst ensuring professionalism is always key.

• Preparing financial reports and stock takes for management that clearly explains operational effectiveness, trends and variances

• Monitoring and positively affecting the commercial performance of the business through verification and analysis of guest satisfaction systems and financial reports. Initiating corrective action where necessary, specific to the bar department.

• Ensuring the bar team are expertly trained on EPOS, and that accuracy is achieved with every shift. Monitoring the till points from time to time, to ensure that correct procedure is always in place. Following up any inconsistencies with cash ups to ensure that accuracy at the bar point of service is always achieved, and tills are correct. Ensuring all EPOS and stock control systems, as well as all bar operating equipment are always functional. Maintaining regular communication with the Operations Manager on all aspects of the till system, reporting any issues immediately.

• Holding documented appraisals with all bartenders to ensure training and growth is a key focus of the bar team.

• Continually assessing the staffing levels and quality and taking the lead in recruitment and retention to always ensure a strong and on-brand staff base. This will include advertising for positions, screening, holding interviews, onboarding and delivering thorough training to each new individual. Ensuring the entire team has a full working knowledge of the house specs.

• Ensuring all company protocol is upheld, with a particular emphasis on purchasing. Ensuring all purchasing stays comfortably within agreed budgets and seeking support from AGM or GM should additional items be required.

• Scheduling intermittent coffee training for the team members that require it, to ensure quality is upheld and safety/cleaning procedures are understood and carried out.

• Positively affecting the bar team to increase sales and hit wet COGS targets. Inspiring passion and enthusiasm within the department.

• Ensuring the bar rota is maintained and pivoted to ensure maximum efficiency and necessary cover of business needs, management of holidays and accurate payroll preparation.

• Taking full accountability for all bar procedures for opening, closing and cleaning of the bar and ensure a consistent audit trail of compliance from team members. Following the daily/weekly/monthly bar cleaning checklists.

• Reporting any issues such as pest sightings immediately and ensure this is followed up by maintenance.

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

• Competitive salary

• Staff Food and after work drink allowance

• Pension scheme contribution

• Training and growth in the business

The Role:

We are looking for bar supervisors with an eye to detail, strong knowledge in cocktails and exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service, all the while overseeing wet sales and GP’s and stock reporting.

Requirements:

·Maintaining at all times smooth and professional operational periods

·Providing outstanding customer service during operational periods

·Passion for beverage and a creative flair

·Experience in a wet lead/cocktail’s environment

·Significant experience working in a high-volume, high-quality establishment

·Strong people management skills, ability to set clear objectives, motivate and monitor progress

·Responsibility for goods ordering and stock control

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness and polish

·Maintaining high standards of quality control and hygiene

·Responsibility over health and safety processes

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· High level of responsibility from day one

The Role:

(min 2 years cocktail bar experience)

We are looking for cocktail bartenders with an eye for detail, strong knowledge in cocktails and exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service.

Requirements:

·Maintaining at all times smooth and professional operational periods

·Providing outstanding customer service during operational periods

·Passion for beverage and a creative flair

·Significant experience working in a high-volume, high-quality establishment

·Responding to guests’ feedback with empathy and generosity

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for a floor manager with an eye for detail, a strong knowledge in cocktails and exceptional service standards. You’ll direct the ‘front of house’ team’s daily activities and objectives to ensure guest satisfaction, profitability, and a positive, productive and engaging work environment.

Requirements:

·Excellent knowledge of F&B

·Significant experience leading a high-volume, high-quality establishment

·Strong people management skills, ability to set clear objectives, motivate and monitor progress

·Strong business, organisational and analytical skills in a complex, high volume environment

·Understanding of menu development and implementation of sales tactics

·Willingness to be flexible and support multiple teams

·Providing outstanding customer service during operational periods

·Operational management of the venue

·Passion for F&B and a creative flair

·Delivering and maintaining set-targets by the company

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness

·Maintaining high standards of quality control and hygiene

·Responsibility over Health and Safety processes

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for cocktail waiters and waitresses with an eye for detail and a strong knowledge in exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service.

Requirements:

·Excellent knowledge of F&B

·Significant experience leading a high-volume, high-quality establishment

·Understanding of menu development and implementation of the sales tactics

·Willingness to be flexible and support multiple teams

·Providing outstanding customer service during operational periods

·Passion for food & beverage

·Delivering and maintaining set-targets by the company

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness and polish

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for an outgoing and attentive host to join our growing team. In this position you will be the first point of contact for all guests, greeting bookings as they arrive and monitoring capacity for walk-ins throughout service. We need someone to continue setting the standards Little Door and Co are known for: authenticity, professionalism and friendliness - acting as if you were hosting friends and family in your own home. The role will require some hours in head office assisting the reservations team.

Requirements:

· Significant experience working in a high-volume, high-quality establishment

· Willingness to be flexible and support multiple teams

· Fantastic customer service skills and providing outstanding customer service

· Responding to guests’ feedback with empathy and generosity

· Previous work in the hospitality industry

· Ideal but not a must - experience with a bookings system ( Collins DMN )

· Experience in managing reservations

· Fantastic customer service skills

· Excellent communication skills (via phone and in-person)

· Strong organisational skills

· Availability to work in shifts as needed

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business